bcl138 Privacy Policy
This page describes what we collect when you use bcl138 and how we keep that data protected. We collect your information only to operate our platform—account creation, fund deposits and withdrawals, live-dealer table access, sportsbook betting, and customer support. We do not sell your data to advertisers or third parties outside our operational flow.
Our commitment is straightforward: we hold only the information we need, for as long as we need it. When you deposit funds via DANA, e-wallet, mobile banking, local payment, or online payment, we record transaction details to reconcile your wallet and comply with local payment law. When you access a live-dealer table from Jakarta, Surabaya, or Bandung, we log your session to detect abuse and verify your account meets our jurisdictional requirements.
We understand privacy is non-negotiable in online gaming. This policy sets out what we do, who sees your data, and what rights you have. If you have questions after reading, our support team responds through live chat and email within stated windows.
Data we collect and how we use it
We collect data in three categories: account data, transaction data, and technical data. Your account data includes email, phone, identity document (KYC), and address. We hold this to verify your legal age, confirm your jurisdiction, and link your bcl138 account to your payment methods. Your transaction data includes deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks—mobile banking, local payment, online payment, e-wallet—plus in-platform activity like bets and table sessions. We log this to reconcile balances, prevent fraud, and satisfy audit requirements.
Technical data includes your IP address, device type, browser version, and session duration. We use this to detect unusual access patterns, detect multi-account abuse, and optimize table streaming for low-bandwidth connections on 2G and 3G networks across Indonesia.
Third-party processors
Our payment processors handle fund transfers. mobile banking, local payment, online payment, e-wallet, and mobile banking keep transaction records independently of bcl138; their privacy terms govern their use. Our servers for live-dealer streams sit on infrastructure managed by third-party CDN providers; they access only session metadata, not personal data. Email services we use for verification and support deliver your messages but do not retain copies beyond delivery windows.
Retention and deletion
We keep account data as long as your bcl138 account is active, plus two years afterward (to handle delayed chargebacks or regulatory queries). Transaction records are held for seven years to comply with Indonesian financial reporting rules. Technical logs (IP, device) are deleted after 90 days unless an investigation is pending. You may request deletion of non-essential data at any time through our support contact.
Your rights and our commitments
You have the right to access, correct, or request deletion of your personal data on bcl138. You may also request that we stop processing your data for non-essential purposes. These requests are handled via email; we aim to respond within 14 calendar days. Some data (e.g., transaction records for regulatory purposes) may not be deletable, but we will explain why.
We encrypt data in transit (HTTPS) and at rest. Our staff access your data only when required for your account or support request. We do not use cookies to track you across other websites; we use session cookies only to keep you logged into bcl138. You can clear these in your browser settings without loss of function.
bcl138 operates only where local law permits. Your use of our platform implies consent to this policy and our terms.
Contact and updates
Questions about this policy or your data? Reach us through live chat on bcl138, email support, or in-app help. We update this policy periodically to reflect changes in our data practices or local law. We will notify you of material changes via email before they take effect. Continued use of bcl138 after notification means you accept the updated policy. This policy was last updated in February 2025.